Delivery / Returns / Upgrades

Free Delivery Areas

FREE Delivery available to UK Postcodes. * The following exclusions apply

Deliveries to the following postcodes are not available
BT, GY, HS, IM, IV41- IV56, JE, KW, PA (20-78), ZE, PO (30-40) –
Belfast, Guernsey, IOM, Jersey, Kirkwall, Shetlands, Outer Hebrides, Lerwick, Isle of Wight, Scottish Highlands postcodes

Deliveries are possible to the following postcodes with a surcharge 
KA, FK, KY, DD, PA, SA, AB, IV*, PH, PL, TR.
Aberdeen, Inverness and Perth,  Kilmarnock, Falkirk, Kirkcaldy, Dundee and Paisley ,Plymouth and Truro,  Swansea Postcodes

Please check delivery zone for costs

Zone A – Postcodes KA, FK, KY, DD, PA, SA

Zone B – Postcodes  AB, IV*, PH, PL, TR

Returns and Refunds

Please refer to our Returns and Refunds Information page should you require to return your item or request a refund.

Returns and Refunds Page

Installations (Optional Chargeable Upgrade)

Our installation service rates are applicable to Mainland England, Wales & Southern Scotland including Glasgow and Edinburgh, but not above.

We can install in the following Scottish postcodes: PA, KY, DD, PH, AB, IV and KW, but please note that a installation surcharge will apply, please call us for a quote.

We can install in the following Devon and Cornwall postcodes: TR, PL, TQ but please note that a installation surcharge will apply, please call us for a quote.

Unfortunately, we are unable to offer installations to Northern Ireland, the Republic of Ireland, the Channel Islands or any other offshore island not stated (such as the Isle of Man and Isle of Wight) , due to carrier restrictions.

Products ordered with an installation service will first be delivered to your delivery address within the estimated timeframe stated above. Once delivery has been confirmed, the installation team shall then arrange to attend to your property in order to install the structure for you.

Note that this will lead to the product needing to be temporarily stored at your property after it has been delivered and checked over until the date the installation occurs. We recommend the product to be stored in a safe and dry place such as in a garage, shed, or similar during this interlude period.