Delivery / Returns / Upgrades

Fast Free Delivery within Mainland England, Wales & Southern Scotland.

Inclusive delivery to England, Wales, and Southern Scotland up to and including Glasgow and Edinburgh, but not above.
We can also deliver to the following Scottish postcodes: PA, KY, DD, PH, AB, IV and KW, but please note that a delivery surcharge will apply. Please call or email for the current surcharge rate.

Unfortunately, we are unable to deliver this product range to Northern Ireland, the Republic of Ireland, the Channel Islands or any other offshore island not stated (such as the Isle of Man and Isle of Wight) , due to carrier restrictions.

Delivery Period
Delivery will typically be made within 10-15 working days (2-3 weeks) but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date.

Returns and Refunds

Please refer to our Returns and Refunds Information page should you require to return your item or request a refund.

Returns and Refunds Page

Installation Service (Optional Chargeable Upgrade)

All our products are supplied and delivered pre-packed for self assembly. We do offer a Professional Installation service details can be found below. An additional charge is shown should you require this service.

Our installation service rates are applicable to Mainland England, Wales & Southern Scotland including Glasgow and Edinburgh, but not above.

We can install in the following Scottish postcodes: PA, KY, DD, PH, AB, IV and KW, but please note that a installation surcharge will apply, please call us for a quote.

We can install in the following Devon and Cornwall postcodes: TR, PL, TQ but please note that a installation surcharge will apply, please call us for a quote.

Unfortunately, we are unable to  offer installations to Northern Ireland, the Republic of Ireland, the Channel Islands or any other offshore island not stated (such as the Isle of Man and Isle of Wight) , due to carrier restrictions.

Products ordered with an installation service will first be delivered to your delivery address within the estimated timeframe stated above. Once delivery has been confirmed, the installation team shall then arrange to attend to your property in order to install the structure for you.

The current lead time for installation, following successful delivery is within 15 – 20 working days.
Note that this will lead to the product needing to be temporarily stored at your property after it has been delivered and checked over until the date the installation occurs. We recommend the product to be stored in a safe and dry place such as in a garage, shed, or similar during this interlude period.