Terms and Conditions

Information about us

www.shed-master is a site operated by Shed Master UK. (We).  Shed Master is registered in England and Wales under company number 08173442 with our registered office at 232 Stamford Street Central, Ashton-under-Lyne, Greater Manchester OL6 7NQ, United Kingdom. 

The Term ‘(Shedmaster UK)’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is (232 Stamford Street Central, Ashton-under-Lyne OL6 7NQ). Our company registration number is (08173442). The term ‘you’ refers to the user or viewer of our website.

1. Availability and delivery

‘Delivery’ means kerbside delivery. (It may be that a delivery operative may assist in placing the product in the the perimeter of a property, e.g. garden, patio or driveway. This is entirely up to their discretion having regard to all hazards involved.)

Our standard delivery is Monday to Friday. If Saturday delivery is required, this may be arranged and there may be a further charge for so doing.

Please note that all times and days for delivery are estimates given in good faith. We endeavour to deliver all products from stock in any event, within 30 days, subject to stock availability. In the event this time is extended (e.g. awaiting further supplies), we will keep the customer informed of an expected delivery date.

In the event that there are exceptional circumstances that cause us to incur extra charges, we reserve the right to apply an additional charge.

If an order is placed for delivery to an area that is subject to additional delivery charges, the order will be placed on hold and we will be in contact (by telephone or email) to provide information of the additional charges. At that point, a choice can be made as to whether to continue with the order or to cancel.

The order will be fulfilled during the expected period of despatch in the Order , unless there are exceptional circumstances. 

The customer will be contacted by telephone (usually a few days prior to delivery) to make a mutually convenient appointment for us to deliver.

Upon delivery, a signature will usually be requested to acknowledge receipt.

In the event that the customer (or appointed agent) cannot arrange to receive the delivery, we can arrange to deliver in their absence having made such pre-arrangement to leave the delivery in a designated area. The customer will be requested to leave a note of authority for the delivery driver to collect.

In the exceptional event there is no one present and no note available for the driver to collect, the driver may leave the product where he deems to be a safe place. In this instance, we accept no liability for any damage results from leaving products in this manner.

If, in any event, a driver cannot leave the delivery at your requested delivery address and as a result, the goods have to be returned to the warehouse, a further charge will be incurred for delivery to be made a second time. In these circumstances if an order is subsequently cancelled a charge for the aborted delivery will be incurred up to £1/kg.

Please note that we strongly recommend that you do not book a contractor/fitter to assemble your product until you have received your delivery and you are satisfied that it suits your requirements.

2. Installation

Installation will involve preparatory procedures.  After these are completed, acceptance of an agreed installation date will imply acceptance of these terms and conditions. An additional 15 working days extension to the stated lead time will generally apply to any order for installation. This may be extended by either the installer or the customer.

The customer must ensure ground location is of firm and level footing with any additional materials being pre-laid in readiness. The customer must ensure that they have made adequate provision for a base prior to installation. The customer must ensure that all measurements are accurate, adequate for the shed and that the base is level.

The following options are available

  1. Timber Floor- where specified
  2. Foundation Kit – where specified
  3. Concrete Base (allowing 7-10 days curing time)
  4. Paving Slabs (minimum TWO INCHES)

The customer will be required to complete and sign an ‘Installation Check List’ which will accompany the order for the product.

Required measurements and further advice can be obtained from Shed Master UK by calling us.

The suitability of the prepared base/ground will be entirely at the discretion of the installer upon arrival. If the installer concludes that he cannot proceed, including that the base is not properly levelled, an aborted installation charge may apply.

The area should be free from overhanging obstacles (example, tree branches, power lines etc.)

The area should allow the building to be installed providing access to all sides.

In the event that the installer has to abandon installation due to lack of adequate preparation or that the installer considers the conditions to be of such a hazardous nature that their Health & Safety might be compromised, the customer may be liable for an ‘Aborted Installation Charge’, up to the price charged for a full installation and return carriage charges.

The customer will not be liable for any additional cost in the event that installation cannot take place due to adverse weather conditions.

If the customer is absent at the time of installation they shall appoint a third party who has authority to confirm the successful completion of the installation. They will give notice to Shed Master prior to installation and provide written authority either to Shed Master or directly to the installer.

The area prepared should be free from any obstruction (example, manhole covers etc.)

Accessories can only be assembled in conjunction with a building.

Shed Master do not guarantee that delivery and installation will take place on the same day. If the customer insists upon this requirement, a further charge may be imposed.

In the event that delivery takes place prior to the installer arriving, the packaging must remain in tact and stored in a clean and dry location (allowing the installer an opportunity to check the contents). Missing parts will not be replaced free of charge if the package has been opened.

The customer will retain the same rights of inspection and return only before installation commences. If the customer has a reason to request dismantling and return at any time after the assembly procedure has commenced, they will be subject to our general terms and conditions for return of goods. In all instances of return, Shed Master reserve the right to inspect after return to the warehouse before agreeing any refund. If this inspection concludes that the product is in such a condition that a re-sale cannot be offered, a refund may not apply.

Installation of metal sheds usually includes the application of a temporary sealant to the base, as a courtesy only. In the event that weather conditions prevent the application of the sealant the materials required will be left for the customer to apply in drier conditions. If the sealant is applied by the installer, the seal cannot be guaranteed and forward maintenance will remain the responsibility of the customer.

On completion of the installation the customer/agreed third party shall sign and date an ‘Installation Note’ provided by the installer (to be returned by the installer to Shed Master).

Cancellation of installation by the customer can only take place without charge on a day before the agreed installation date. In the event the installation is cancelled by the customer on the day of installation, an aborted installation charge and return carriage costs may apply.

If for any reason not covered by these terms and conditions an installation cannot take place on the pre-agreed date and time, an aborted installation charge and return carriage costs may apply. 

3. Risk and title

The Products will be at the customer’s risk from the time of delivery. Ownership of the Products will only pass to the customer when we receive full payment of all sums due in respect of the Products, including delivery charges.

4. Price and payment

Prices are liable to change at any time, but changes will not affect orders which are already the subject of an Order Acknowledgement.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order , if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment will be debited at the time of order through a nominated payment system. Shed Master accepts major debit and credit cards via a payment portal.

5. Photographs and images

Photographs and images are used to represent the style of the product only.

Colour cannot be absolutely accurate and is illustrated as a guide only.

If any accessories are included in any image these may not be included in the standard model.

6. Inspection of goods, Shortages and Damages

‘The Customer’ shall inspect the goods and notify SHEDMASTER within 14 (fourteen) days after the day of receipt of any shortages or damage to the said goods. Failure to report damages or parts missing may result in a charge to you for any such parts requested.

You must inspect and check all parts prior to assembly which includes checking that all parts listed on the parts list supplied have been received and that all parts received are at the correct measurement as per the parts list. If the parts list cannot be found, you must contact [email protected]

Any incorrect parts or items, shortages or damaged parts and items must be reported with detail in writing by email to [email protected].
We reserve the right to request digital photographs to be supplied to SHEDMASTER for damaged parts and the customer must do all they reasonably can to supply these .

Upon approved claims within the period defined, the manufacturer will forward the replacement parts, subject to stock level. Some parts made need to be manufactured which may increase the delivery time.

Guarantee claims made by ‘The Customer’ after the period as defined, shall only be considered at the discretion of the manufacturer and not SHEDMASTER.

All statements made relating to guarantee periods are to be honoured by the relative manufacturer. SHEDMASTER shall assist with any guarantee claim but shall not bear responsibility.

We reserve the right to decline any replacement request should damage or miss-use of the product have occurred upon ‘The Customer’ property or during assembly.

SHEDMASTER will not be liable for any costs incurred by ‘The Customer’, should they fail to inspect and satisfy themselves that the product is sound and complete prior to assembly.

Replacement(s) for shortages or damage reported on ‘Express delivery service’ orders would be arranged using the ‘Standard’ delivery. The initial service charge will be retained to account for the initial delivery service.

7. Our returns, refunds and cancellations policy

We can raise an instruction to collect only from the person or business who placed the original order

Returns are only accepted if:

–       The item is faulty; or

–       The customer has a change of mind, or has inspected the delivery and decided to request collection. In this instance, the product must remain in the original packaging and no attempt to assemble has been made. (Deduction for collection will usually be requested.)

The procedure for returns will be as follows:

When the customer contacts us, the reason for the requested return will be obtained.  If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially request acceptance of replacement parts.

If a customer is having problems with building the product, every assistance will be offered at this point to facilitate completion.

If return is insisted upon, the customer must be aware of the following:

We cannot accept the return of goods if an attempt has been made to build the item. If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect. (These conditions are on a yellow sticker placed on the outside of every box.)

If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, he may refuse to collect. 

If after opening the packaging, the reason for return is merely ‘change of mind’, providing the above conditions are met, we will collect the item, but a charge for outward and return freight will be made plus a contribution to the re-packaging costs.

Return carriage charges will only be waived if the product is proved to be faulty.

If, having inspected the contents of a package, a customer discovers missing/damaged parts and requests replacement of the said parts, once the parts have been delivered and accepted, from that point the product will be deemed to be in perfect condition.

There are certain products which carry a levy for the collection of goods which have been cancelled. Where this applies they are direct costs for the collection of the goods which may include re-packaging costs. If there is a charge for the collection you’ll be notified as soon as possible. Any charges are deducted from the refund returned to customers.

If you cancel such an order after it has been despatched you will be liable for the cost of the building and the cost of return unless the item is incorrect, faulty or substantially damaged on delivery. Substantially damaged means an item that is damaged that renders the item unfit for purpose. New parts will be sent out for minor damage.


The purpose of the inspection is to restore the product to a perfect condition, fit for re-sale.

If a return is made for faulty goods, which upon inspection by the warehouse are proved not to be faulty, the customer may incur charges for the collection and repackaging of the goods.

If upon inspection by the warehouse, it is discovered that an attempt has been made to build any returned items and it is deemed not to be faulty, the customer may incur charges for any or all of the following, collection, damages and repackaging.

If the item is in such a condition that it has to be scrapped, we will inform the customer and seek instructions on disposal. (In this case, no credit will be issued.)

We will advise of any charges after inspection. These charges will be deducted before any credit is issued.

Products can be returned within 30 days. When a product is returned, we will process the refund (less any collection charges) as soon as possible and, in any case, within 30 days of the collection. 

When return of a product to us is arranged for any reason, having inspected the returned product we will notify the customer of the proposed refund via e-mail within a reasonable period of time. 

Returned faulty products will be refunded in full, without deduction of collection charges.

In the event of requested cancellation of order before an order has been processed and/or despatched, there will usually be no charge applicable.  In the event that cancellation is requested after the goods have been despatched or at any time it is deemed by the manufacturer to be irreversible, there may be a cancellation charge up to the full price of the building and any additional transportation costs.

We will usually refund any money received from the customer using the same method originally used by the customer to pay for the purchase. 

8. Our liability

We warrant to the customer that any product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 

Our liability for losses suffered as a result of us breaking this agreement is strictly limited to the purchase price of the product purchased. 

This does not include or limit in any way our liability:

For death or personal injury caused by our negligence;

Under section 2(3) of the Consumer Protection Act 1987;

For fraud or fraudulent misrepresentation; or

For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by the customer and us, including but not limited to

loss of income or revenue

loss of business

loss of profits or contracts

loss of anticipated savings

loss of data, or

waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise;

9. Written communications

Applicable laws require that some of the information or communications we send should be in writing.  When using our site, the customer accepts that communication with us will be mainly electronic.

10. Notices

All notices given by a customer to us must be given to Shed Master UK. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

11. Transfer of rights and obligations

The contract between us is binding on us and on our respective successors and assigns.  The customer may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  We may transfer, assign or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, non-happening, omission or accident beyond our reasonable control (Force Majeure Event).  Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

13. General terms

If we fail, at any time during the term of a Contract, to insist upon strict performance of any obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, it will not constitute a waiver of our rights or remedies and will not relieve the customer from compliance with your obligations.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, the term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.  The customer will be subject to the policies and terms and conditions in force at the time of an order of products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify of the change to those policies or these terms and conditions before we the Dispatch Confirmation is sent (in which case we have the right to assume that the change has been accepted to the terms and conditions, unless the customer notify us to the contrary within seven working days of receipt of the Products).

14. Law and jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

The use of this website is subject to the following terms of use:-

a. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

b. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

c. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

d. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

e. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

f. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).